At Flowers Biggin Hill, we believe every customer deserves the very best. As a trusted local florist serving households and businesses throughout the Biggin Hill area, we guarantee that every bouquet and arrangement is created with fresh, high-quality flowers. If you experience any issues with your order, we are dedicated to resolving them promptly and fairly.
We take utmost care in preparing and delivering all flower arrangements. If your flowers arrive damaged or in poor condition, please notify us as soon as possible following delivery. To help us resolve the matter swiftly, kindly provide a photo of the damaged flowers and details about your order. We will review the issue and arrange for a replacement or refund, depending on your preference and the circumstances.
Our fresh flowers guarantee extends to all deliveries within Biggin Hill and the surrounding areas. Flowers should arrive vibrant and beautiful, and with proper care, they should last a minimum of five days from the date of delivery. If your flowers do not meet this standard due to quality or freshness concerns, please let us know within 48 hours of receipt so we can investigate and make it right.
Your satisfaction is our priority. In the event that your flowers are not up to our guaranteed quality, or if they are damaged on arrival, you may be eligible for a full or partial refund, or a replacement bouquet at no extra cost. We evaluate each situation individually and aim to process refunds or arrange replacements as promptly as possible, usually within three to five business days of your request being accepted.
If you experience any issue with your order or service, we encourage you to reach out as soon as possible. Please include your order details, a description of the problem, and any supporting evidence such as photos. Our team will review your complaint thoroughly and respond with a proposed resolution within two working days. We are committed to providing excellent customer service and ensuring that all complaints are handled fairly and transparently.
Flowers Biggin Hill is proud to be your reliable and local florist. Our flower deliveries are trusted by families, individuals, and local businesses across Biggin Hill. If you ever have a query or concern, please rest assured that your satisfaction is at the heart of everything we do. Thank you for choosing Flowers Biggin Hill for your special occasions and everyday floral needs.
We welcome all feedback, positive or negative, as it helps us improve our services and uphold our fresh flowers guarantee for the entire Biggin Hill community. Please don’t hesitate to contact us with any concerns – we’re here to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
