Thank you for choosing Flowers Biggin Hill for your flower delivery needs throughout Biggin Hill and the surrounding areas. Please review our Terms & Conditions ("Terms") carefully before placing your order. By using our website and ordering our products, you agree to be bound by these Terms, which are designed to ensure transparency, clarity, and a positive experience for all our customers.
These Terms & Conditions govern your use of Flowers Biggin Hill’s website, our online flower ordering service, and all related services. They apply to all customers purchasing for delivery within Biggin Hill and the surrounding vicinity. Please refer to these Terms before placing each order, as they may be updated periodically without prior notice.
Placing an order with Flowers Biggin Hill is easy and secure. To order online:
Once your order is placed, you will receive an automated confirmation indicating that your order was received. If we are unable to accept or process your order (due to unavailability, address outside service area, or payment issues), we will notify you promptly and refund any payment made.
Flowers are natural products and may vary in colour, size, and shape. While we strive to ensure every arrangement resembles the images displayed on our website, certain flowers or containers may be subject to availability, especially at peak times or due to seasonal changes. We reserve the right to substitute items with similar products of equal or higher value if necessary, maintaining the intended style and quality of your order.
We offer flower delivery throughout Biggin Hill and adjacent areas. Delivery charges, time slots, and any restrictions will be clearly displayed during the checkout process. We endeavour to deliver on your specified date, but please allow extra time during busy periods such as Valentine’s Day, Mother’s Day, and Christmas.
It is your responsibility to provide complete and accurate delivery details, including recipient’s name, address, and contact information. We cannot be held responsible for failed deliveries due to incorrect or insufficient delivery information.
If the recipient is unavailable at the time and location of delivery, we will attempt to leave the flowers with a neighbour or in a safe place. A delivery card will be left to notify the recipient. If delivery is not possible, we will contact you to arrange redelivery or collection where feasible.
All prices listed on the Flowers Biggin Hill website are in Pounds Sterling (£), and include VAT where applicable. We accept a variety of secure payment methods, as specified at checkout. Full payment is required to process your order. Orders are only confirmed upon receipt of cleared funds.
You are responsible for ensuring that payment information provided is accurate and complete. In case of payment failure, we will not process your order until full payment is received. Flowers Biggin Hill reserves the right to change product prices, delivery fees, or promotions at any time without prior notice, though such changes will not affect any orders already placed and confirmed.
If you wish to make changes to your order (such as delivery date, address, or personal message), please notify us as soon as possible. As our products are perishable and prepared to order, amendments may not be possible if your order is already being processed or dispatched.
Cancellations can be requested up to 24 hours before the scheduled delivery time and date. You may be eligible for a full refund, provided the fulfilment process has not yet commenced. Orders cancelled with less than 24 hours’ notice (or after dispatch) may not be eligible for a refund. Custom or peak-time orders (such as for weddings or special events) may be subject to separate cancellation policies, which will be communicated at the time of ordering.
We take pride in the freshness and quality of our flowers. Should you receive a product that is damaged, wilted, or otherwise unsatisfactory, please contact us within 24 hours of delivery with details and photographic evidence, where possible. We will review your concern and, if appropriate, arrange for a replacement, partial refund, or other resolution.
Please note, flowers and floral gifts are perishable items and are exempt from the statutory 14-day "cooling off" period afforded to certain other goods and services. Refunds may be processed using the original method of payment. We are unable to offer refunds for products where dissatisfaction is due to factors outside our control, such as adverse weather conditions, incorrect delivery details supplied by you, or failure by the recipient to collect/retrieve flowers promptly.
Flowers Biggin Hill may occasionally offer promotions, special offers, or discount codes. These offers are subject to availability, may only be applied at the time of ordering, and will not be valid in conjunction with any other offers. We reserve the right to withdraw or amend promotions without notice.
All content, images, and branding displayed on the Flowers Biggin Hill website are the property of Flowers Biggin Hill or used under appropriate authorisation. No part of this website may be reproduced, copied, or used without our express written permission.
While we take utmost care in fulfilling every order, Flowers Biggin Hill is not liable for:
Our total liability in respect of any order shall not exceed the total price paid for the relevant product(s).
Your personal information is handled in accordance with relevant UK data protection law. We collect only the data necessary to fulfil your order and communicate with you about your purchase. Your information will not be shared with any third party except as required to process your order, deliver your flowers, or comply with legal obligations. For comprehensive details, please see our Privacy Policy.
By placing an order, you confirm that you are at least 18 years old and capable of entering into a legally binding contract. You agree to supply accurate, complete, and up-to-date information when placing your order. You also agree not to use our services for unlawful purposes or to send offensive, threatening, or inappropriate messages with your flowers.
Flowers Biggin Hill shall not be held liable for any failure or delay in our performance of obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, transportation disruptions, or severe weather.
These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. Any disputes or claims arising from the use of our website or services will be subject to the exclusive jurisdiction of the English courts.
If any provision (or part thereof) in these Terms is found to be invalid or unenforceable, that provision will be deemed removed, but this will not affect the remainder of the Terms, which shall continue in full force and effect.
No failure or delay by Flowers Biggin Hill in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent. We are free to assign, transfer, or subcontract our rights and obligations at our discretion.
If you have any queries about these Terms & Conditions or wish to raise a complaint regarding your order, please use the contact form provided on our website. Our team will respond promptly and professionally to assist you in resolving any matter.
We thank you for choosing Flowers Biggin Hill and look forward to delivering beautiful flowers—professionally, reliably, and with care—to all customers in Biggin Hill and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 124 A233, Biggin Hill, Westerham, London, TN16 3FE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Biggin Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Biggin Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
